CS2 Aim support — fast, human, 24/7
Real engineers answering real questions. Whether you need install help, a config check, or gaming aim help after a Valve patch, write to us and we'll write back.
How to reach us
The fastest channel is email. We don't run a Discord, we don't have a Telegram channel, and we don't take support requests through random forum DMs — anyone using our name in those places is not us. Write to the address below with your build number (visible in the loader's bottom-right corner) and a one-line description, and we'll come back within a few hours. New here? The home page covers what the build does, and the about page has the background on the team.
Common CS2 aim solutions
Most tickets we get fall into a handful of buckets. If you're hitting one of these, try the quick fix below before writing in — it'll save you the wait.
- Loader stuck on "waiting for cs2.exe": launch the game through Steam directly, not through a desktop shortcut to the old CS:GO binary.
- Overlay doesn't appear: open the menu with Insert, check that the active config isn't set to all-off. The default config ships with sensible toggles.
- OBS or Discord catches the overlay: enable Stream Mode in the menu — anything we draw is hidden from external capture.
- Antivirus blocks the installer: add the install folder to your exclusion list. Windows Defender accepts our signature; third-party products sometimes don't.
- Aim feels off after a Valve patch: wait for the auto-updater to pull the new build. Recoil profiles are re-fitted to every CS2 update.
Frequently asked questions
The short answers. Email us if you need the long ones.